Do you need help?
At Ruffy, we’re here for you and your pet.
We’re happy to help with anything — whether it’s choosing the right size, finding a suitable product, questions about shipping, returns, or anything else you might be wondering about.
Our customer service is available on weekdays from 10 AM to 5 PM (UTC+2). You can reach us via:
Email: contact@ruffy.fi
Instagram / DM: @ruffy.fi
Check our FAQs!
When will my order be shipped?
We process orders no later than the next business day. Orders placed before 2 PM typically ship the same day.
How can I return or exchange a product?
Log in to your customer account and submit a return request. Returns are always free within 14 days.
I need help choosing the right size — what should I do?
Send us a message! We’ll help you measure and find the perfect fit.
Send a message
You can contact us using this form. Tell us what you need help with, and we’ll get back to you by the next business day at the latest.
